Option 1: In-App Deletion (Fastest)
- Open the Embrynatal app and sign in.
- Go to Settings → Account.
- Tap "Delete Account".
- Confirm. Your account will be deleted immediately.
Note: In-app deletion is permanent and cannot be undone.
Option 2: Email Request
If you cannot access the app, send a deletion request by email and we will process it manually within 7 business days.
Include in your email:
- Subject:
Account Deletion Request - The email address registered with your account.
- Your username or phone number (if available).
What Will Be Deleted
- Account information (name, email, phone, profile photo).
- Menstrual cycle, symptoms, and basal temperature logs.
- Pregnancy, fertility data, and journal entries.
- AI assistant conversations and consultation history.
- Orders, payments, and subscription records.
- Personal preferences and app settings.
What May Be Retained Temporarily
- Billing records for legal and accounting purposes (typically 5 years, as required by law).
- Encrypted backups, automatically purged within 30 days.
- Anonymized security logs used for fraud prevention.
This data is not used for marketing or analytics, and is disposed of according to our retention policies.
Before You Proceed
This action is permanent! Data cannot be recovered after deletion. We recommend exporting your data from the app settings before proceeding.
Need Help?
If you have any questions about the deletion process or your data rights, contact us at:
- Privacy: [email protected]
- General support: [email protected]